Return-Path: Delivered-To: craig.andrews@tessol-inc.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id UMVjJ5NTUmVmDQMAcizydQ (envelope-from ) for ; Mon, 13 Nov 2023 10:49:23 -0600 Return-path: Envelope-to: craig.andrews@tessol-inc.com Delivery-date: Mon, 13 Nov 2023 10:49:23 -0600 Received: from outbyoip11.pod20.usw2.zdsys.com ([192.161.151.41]:40110) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96.2) (envelope-from ) id 1r2a7m-000wHc-33 for craig.andrews@tessol-inc.com; Mon, 13 Nov 2023 10:49:23 -0600 Received: from zendesk.com (unknown [10.219.93.1]) by outbyoip11.pod20.usw2.zdsys.com (Postfix) with ESMTP id 4STb47537lz14K2j for ; Mon, 13 Nov 2023 16:49:11 +0000 (UTC) Date: Mon, 13 Nov 2023 16:49:11 +0000 From: "Don Jones (Dynon Support)" Reply-To: Dynon Support To: "craig.andrews@tessol-inc.com" Message-ID: In-Reply-To: References: <073d01da14c2$ae903bf0$0bb0b3d0$@tessol-inc.com> <0b3b01da1530$4b9a5530$e2ceff90$@tessol-inc.com> <024f01da15a5$2869a410$793cec30$@tessol-inc.com> Subject: [Dynon Avionics] Re: Received files: craig.andrews@tessol-inc.com has sent you some files Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_655253878449d_5346a01816550"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-20914982283028 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: 4290454 X-Zendesk-Email-Id: 01HF4SCJ4KE9143DT7WC0N4NBB DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1699894151; bh=w2xgVnonJQdVTBJKXcG5vEMamrmc7pji0mrbWEdrfM0=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=Y+GghdppsS31RTGr04/mEBhlgyB8tRA4z4vwyuddSNMM/izv5gghaPF4t+zyXwpVnxhEp6KmCi0sspb7hqhgjdoVy5Fgq19Kc3x31T4jBjY7goz1r3U4H6z3ieUYh2LnZPv+WFTkxumopM2rdkaCZRffmHmqHPj7BwYeOq8CBEFZ+lKDuCi5rKJLD7V/MprFnAhqIEpIbxKZbsTaHCetuSAPyZf/sW0QDvv4PMrfC8+n+b/JAY2FD8vw5r1ofVjqLjkSe9gO+Iz0xJFSB8E3hKa4mnyEoBnV/nl62iyya48g/UWDHb380+mpgcMcWlDB27X9NDc7oTmzgq1frZDTUw== X-Spam-Status: No, score=-0.5 X-Spam-Score: -4 X-Spam-Bar: / X-Spam-Flag: NO ----==_mimepart_655253878449d_5346a01816550 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -##=0D =0D Your request (114897) has been updated. To add additional comments, reply= to this email.=0D ----------------------------------------------=0D =0D Don Jones, Nov 13, 2023, 8:49=E2=80=AFAM PST=0D =0D Craig,=0D Well I have had those fail and cause this very sort of lockup, so it's wo= rth checking out. We are not seeing lots of problems with the software, = it's been flying with beta testers for=0D quite a while. I do have a couple of cases similar to yours that I have = engineering looking into, but that takes time. In the meantime we can tr= y other things.=0D =0D Don Jones=0D Customer Support Manager=0D Dynon=0D (425) 224-6736 Support Phone=0D 425-402-0433 Main=0D www.dynon.aero=0D =0D ----------------------------------------------=0D =0D craig.andrews@tessol-inc.com, Nov 12, 2023, 12:19=E2=80=AFPM PST=0D =0D Hi Don,=0D =0D I have put about 1000 hours on this configuration and this is the first t= ime I have had this specific lockup. They are the old dongle style.=0D =0D The only thing that is new is the most recent system software update.=0D =0D ----------------------------------------------=0D =0D Don Jones, Nov 12, 2023, 7:31=E2=80=AFAM PST=0D =0D Craig,=0D I have seen issues with wifi cause this type of lockup. We should try re= moving those and flying without them.=0D If the problem never repeats, we will need to replace the dongles for you= .=0D =0D Don Jones=0D Customer Support Manager=0D Dynon=0D (425) 224-6736 Support Phone=0D 425-402-0433 Main=0D www.dynon.aero=0D =0D ----------------------------------------------=0D =0D craig.andrews@tessol-inc.com, Nov 11, 2023, 10:23=E2=80=AFPM PST=0D =0D Yes, I have a dynon wifi dongle in each display=0D =0D ----------------------------------------------=0D =0D Don Jones, Nov 11, 2023, 8:19=E2=80=AFPM PST=0D =0D What about wifi?=0D =0D Don Jones=0D Customer Support Manager=0D Dynon=0D (425) 224-6736 Support Phone=0D 425-402-0433 Main=0D www.dynon.aero=0D =0D ----------------------------------------------=0D =0D craig.andrews@tessol-inc.com, Nov 11, 2023, 9:18=E2=80=AFAM PST=0D =0D It has not repeated and I do not fly with a thumb drive.=0D =0D ----------------------------------------------=0D =0D Don Jones, Nov 11, 2023, 8:29=E2=80=AFAM PST=0D =0D Craig,=0D Has this problem repeated? I am seeing lots of USB errors in the files. = Do you run a thumb drive with charts? If so, either replace it with a n= ew stick and data, or fly without it for a while=0D to see if the problem repeats. Also, if it does lock up, pressing button= s 1,2, and 5 at the same time will force a reboot. It is a hardware leve= l reset, so it should work regardless of the screen state at the time.=0D= Let me know=0D =0D Don Jones=0D Customer Support Manager=0D Dynon=0D (425) 224-6736 Support Phone=0D 425-402-0433 Main=0D www.dynon.aero=0D =0D ----------------------------------------------=0D =0D craig.andrews@tessol-inc.com, Oct 28, 2023, 6:16=E2=80=AFPM PDT=0D =0D =0D =0D ![](https://filemailprod.blob.core.windows.net/logos/2481454986Medium.pn= g?_=3D1557863956043)=0D =0D To: support@dynonavionics.com=0D From: craig.andrews@tessol-inc.com=0D =0D Full Name: craig andrews=0D Zendesk Support Ticket Number:=0D Forum Thread:=0D Dynon or AFS System?: Dynon=0D Reason for submitting diagnostic file: None of the above=0D Problem: The skyview classic was configured with EMS and map. the EMS we= nt to a red X, the map continued to update. all buttons were locked out a= nd the unit was completely unresponsive to any manual inputs. turning off= power did not turn off the display until the battery backup was disconne= cted. I then restarted and was able to download diagnostic file=0D =0D Download file=0D =0D 1 file, 196.83 MB - Files will be deleted on Tuesday, November 28, 2023=0D= =0D Share via https://dynon.filemail.com/t/oM9ezgR6=0D =0D 2023-10-28-N2414T-SN4582-16.5.2.10439-DIAGNOSTIC_DATA.zip (196.83 MB)=0D= =0D To make sure our emails arrive, please add no-reply@filemail.com to your = contacts.=0D =0D Dynon Avionics=0D =0D --------------------------------=0D This email is a service from Dynon Avionics.=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D [RKW1W7-VY07R]= ----==_mimepart_655253878449d_5346a01816550 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D =0D =0D =0D =0D
=0D
##- Please type your reply above this = line -##
=0D

Your request (114897) has been updated. To add additio= nal comments, reply to this email.

=
3D""

= Don Jones (Dynon Avionics)=

Nov 1= 3, 2023, 8:49=E2=80=AFAM PST

=
Craig,
Well I have had those fail and= cause this very sort of lockup, so it's worth checking out.  We are= not seeing lots of problems with the software, it's  been flying wi= th beta testers for
quite a while.  I do have a couple of cases s= imilar to yours that I have engineering looking into, but that takes time= .  In the meantime we can try other things.

Don Jones
=0D Customer Support Manager
=0D Dynon
=0D (425) 224-6736 Support Phone
=0D 425-402-0433 Main
www.dynon.aero

<= /p>

= =
3D"" =

craig.andr= ews@tessol-inc.com

= Nov 12, 2023, 12:19=E2=80=AFPM PST

=

Hi Don,

I have put about 1000 hours on this configuration and= this is the first time I have had this specific lockup.  They are t= he old dongle style. 

The only thing that is new is the most recent system softw= are update.

&= nbsp;

<= td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> = 3D""

= Don Jones (Dynon Avionics) =

Nov 12, 2023, 7= :31=E2=80=AFAM PST

Craig,
I have seen issues with wifi cause this = type of lockup.  We should try removing those and flying without the= m.
If the problem never repeats, we will need to replace the dongles f= or you.

Don Jones
=0D Customer Support Manager
=0D Dynon
=0D (425) 224-6736 Support Phone
=0D 425-402-0433 Main
www.dynon.aero

<= /p>
= =
3D"" =

craig.andr= ews@tessol-inc.com

= Nov 11, 2023, 10:23=E2=80=AFPM PST

=

Yes, I have a dynon wifi dongle in each display<= /p>

 

3D"" =

= Don Jones (Dynon Avionics) =

Nov 11, 2023, 8:19=E2=80=AF= PM PST

What about wifi?

Don Jones
=0D= Customer Support Manager
=0D Dynon
=0D (425) 224-6736 Support Phone
=0D 425-402-0433 Main
www.dynon.aero

<= /p>

=
3D"" =

craig.andr= ews@tessol-inc.com

= Nov 11, 2023, 9:18=E2=80=AFAM PST

=

It has not repeated and I do not fly with a thumb= drive.

 = ;

<= /p>

= 3D""

= Don Jones (Dynon Avionics) =

Nov 11, 2023, 8:29= =E2=80=AFAM PST

Craig,
Has this problem repeated?  I am seein= g lots of USB errors in the files.  Do you run a thumb drive with ch= arts?  If so, either replace it with a new stick and data, or fly wi= thout it for a while
to see if the problem repeats.  Also, if it = does lock up, pressing buttons 1,2, and 5 at the same time will force a r= eboot.  It is a hardware level reset, so it should work regardless o= f the screen state at the time.
Let me know

Don Jones
=0D Customer Support Manager
=0D Dynon
=0D (425) 224-6736 Support Phone
=0D 425-402-0433 Main
www.dynon.aero

<= /p>
=
3D"" =

craig.andr= ews@tessol-inc.com

= Oct 28, 2023, 6:16=E2=80=AFPM PDT

=
 
3D""
=0D To: support@dynonavionics.com=0D
=0D From: craig.andrews@tessol-inc.com=0D
=0D Full Name:=0D =0D craig andrews
=0D Zendesk Support Ticket Number:=0D=
=0D Forum Thread:=0D
=0D Dynon or AFS System?:=0D =0D Dynon
=0D Reason for submitting diagnostic = file:=0D =0D None of the above
=0D Problem:=0D =0D The skyview classic was configured with EMS and map. the EMS went to a r= ed X, the map continued to update. all buttons were locked out and the u= nit was completely unresponsive to any manual inputs. turning off power = did not turn off the display until the battery backup was disconnected. I= then restarted and was able to download diagnostic file =
Download file

=0D 1 file, 196.83 MB=0D - Files will be deleted on Tuesday, November 28, 2023

=0D Share via htt= ps://dynon.filemail.com/t/oM9ezgR6

=0D 2023-10-28-N2414T-SN4582-16.5.2.10439-DIA= GNOSTIC_DATA.zip (196.83 MB)

To make sure = our emails arrive, please add no-reply@filemail.com to your contac= ts.

=0D Dynon Avionics=0D

<= /div>		 

=

=0D =0D
=0D This email is a service from Dynon Avionics. Delivered by Zendesk=0D
=0D [RKW1W7-VY07R]=0D= =0D
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