Return-Path: Delivered-To: craig.andrews@tessol-inc.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id mLLCBoA+NmUUcw4AcizydQ (envelope-from ) for ; Mon, 23 Oct 2023 04:36:00 -0500 Return-path: Envelope-to: craig.andrews@tessol-inc.com Delivery-date: Mon, 23 Oct 2023 04:36:00 -0500 Received: from out28-169.mail.aliyun.com ([115.124.28.169]:60473) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96.2) (envelope-from ) id 1qurLo-003z1B-2o for craig.andrews@tessol-inc.com; Mon, 23 Oct 2023 04:36:00 -0500 X-Alimail-AntiSpam:AC=CONTINUE;BC=0.07730471|-1;CH=green;DM=|CONTINUE|false|;DS=CONTINUE|ham_enroll_verification|0.0173567-0.000694861-0.981948;FP=0|0|0|0|0|-1|-1|-1;HT=ay29a033018047207;MF=support@makera.com;NM=1;PH=DS;RN=2;RT=2;SR=0;TI=SMTPD_---.V5sIGc4_1698053735; Received: from Roelof(mailfrom:Support@makera.com fp:SMTPD_---.V5sIGc4_1698053735) by smtp.aliyun-inc.com; Mon, 23 Oct 2023 17:35:39 +0800 From: To: "'craig.andrews'" Cc: References: <2023102012511899821742@makera.com> In-Reply-To: <2023102012511899821742@makera.com> Subject: RE: Warranty Date: Mon, 23 Oct 2023 11:35:14 +0200 Message-ID: <004201da0594$3cb1e0c0$b615a240$@makera.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0043_01DA05A5.003B9B20" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQJmzPExs87OEWgLmSIS491HA9j90QHIEn4Rry9L4LA= Content-Language: en-za X-Spam-Status: No, score=-0.0 X-Spam-Score: 0 X-Spam-Bar: / X-Spam-Flag: NO This is a multipart message in MIME format. ------=_NextPart_000_0043_01DA05A5.003B9B20 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Craig, To answer your technical questions, -for PCB fabrication, what software is required to get from my gerber files to the CNC? Makera CAM software planning to launch in the next month will have a PCB feature. You can also use any other PCB CAM software to convert the Gerber files to Gcode, like Flatcam or CopperCAM and there are basic tutorials on that. https://youtu.be/rzdFOSC0QNg -is there going to be a laser upgrade available for cutting card stock, e.g., to make templates? Not for the current machine, Maybe in the future we will look at that. -Is there any interface for external I/O? Not on the current machine. I am sure it is possible but with a very complicated procedure that we will not recommend. Let me know if there is anything else, Kind regards, Roelof From: info@makera.com Sent: Friday, October 20, 2023 9:51 PM To: craig.andrews Cc: Support Subject: Re: Warranty Hi Craig, -what is your warranty and availability of replacement parts in the US? We have 1-year warranty for the machine and parts that break down under normal use. And we will provide replacements in our store for sure. -What is the current time to ship and time to delivery to the US? To the US(non-remotely area) :The order processing time is approximately 2-3 weeks(Air shipping) after placing the order and paying. -Do you charge sales tax? Shipping free; and we do not separately itemize the tax amount on our invoices; only the total sales price is displayed. Hi Reolof, About the tech questions,Please help,Thank you! Best, Makera Team From: craig Andrews Date: 2023-10-19 23:02 To: info Subject: Warranty Hello, I am looking at your desktop CNC but have a few questions -what is your warranty and availability of replacement parts in the US? -for PCB fabrication, what software is required to get from my gerber files to the CNC? -is there going to be a laser upgrade available for cutting card stock, e.g., to make templates? -are there any interface for external I/O? -What is the current time to ship and time to delivery to the US? -Do you charge sales tax? Regards Craig Andrews ------=_NextPart_000_0043_01DA05A5.003B9B20 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hi Craig,

 

To answer = your technical questions,

 

-for PCB fabrication, what software is = required to get from my gerber files to the CNC?

Makera CAM software planning to launch = in the next month will have a PCB feature. You can also use any other = PCB CAM software to convert the Gerber files to Gcode, like Flatcam or = CopperCAM and there are basic tutorials on that. https://youtu.be/rzdFOSC0QNg =

 

-is there going to be a laser upgrade = available for cutting card stock, e.g., to make = templates?

Not for the current machine, Maybe in the = future we will look at that.

 

-Is there any interface for external = I/O?

Not on the current machine. I am sure it is = possible but with a very complicated procedure that we will not = recommend.

 

 

Let me know = if there is anything else,

 

Kind = regards,

Roelof

 

From: info@makera.com = <info@makera.com>
Sent: Friday, October 20, 2023 9:51 = PM
To: craig.andrews = <craig.andrews@tessol-inc.com>
Cc: Support = <Support@makera.com>
Subject: Re: = Warranty

 

Hi = Craig,

-what is your warranty and availability of = replacement parts in the US?

We have 1-year warranty for the = machine and parts that break down under normal = use.

And we will provide replacements in our = store for sure.

 

-What is the current time to ship and = time to delivery to the US?

To the US(non-remotely area) :The = order processing time is approximately 2-3 weeks(Air shipping) after = placing the order and paying.

 

-Do you charge sales = tax?

Shipping free; and we do not separately = itemize the tax amount on our invoices; only the total sales price is = displayed.

 

Hi = Reolof,

About the tech questions,Please help,Thank = you!

 

Best,

Makera = Team

 

 

 

 

Fro= m:&nb= sp;craig = Andrews

Dat= e:&nb= sp;2023-10-19 23:02

To:= &nb= sp;info

=

Sub= ject:&nb= sp;Warranty

Hello, I am looking at your desktop = CNC but have a few questions

-what is your warranty and = availability of replacement parts in the = US?

-for PCB fabrication, what software is = required to get from my gerber files to the = CNC?

-is there going to be a laser upgrade = available for cutting card stock, e.g., to make = templates?

-are there any interface for external = I/O?

-What is the current time to ship and time = to delivery to the US?

-Do you charge sales = tax?

 

Regards

Craig = Andrews

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