Return-Path: Delivered-To: craig.andrews@tessol-inc.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id sNUYAkRf/GKpYAQAcizydQ (envelope-from ) for ; Tue, 16 Aug 2022 22:23:48 -0500 Return-path: Envelope-to: craig.andrews@tessol-inc.com Delivery-date: Tue, 16 Aug 2022 22:23:48 -0500 Received: from mail6.helpscout.net ([52.2.238.96]:58481) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.95) (envelope-from ) id 1oO9el-001Cue-BW for craig.andrews@tessol-inc.com; Tue, 16 Aug 2022 22:23:47 -0500 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=strong1; d=jlcpcb.com; h=From:To:Cc:Subject:In-Reply-To:References:Message-Id:Date:Content-Type: MIME-Version:from:to:subject:reply-to:cc; i=support@jlcpcb.com; bh=Y5bBsqpT2LrkuCw2llXyNu0ExZoqVqYDfl9FsTvGqOg=; b=jMK69/wK6w67LM5n4CxqXp2RzDDJ1SQpEEVHZol+RkcsnPUL25R9pjypitURXkG6xJ1Y3Fk0F/RG fAVrbmGhdS6eh86GdfFH1zHJdVL/njbLpVKy+HQ1o1zHUn9AUAenhLEQRtpPEvoOAeS6tMTXNE4L iHAjZiJvNSYPlt51rM0= Received: by mail6.helpscout.net id hvhfk62s1g49 for ; Wed, 17 Aug 2022 03:23:36 +0000 (envelope-from ) From: JLCPCB Support To: Craig Andrews Cc: susie@jlcpcb.com Subject: Re: PCB order issue =?UTF-8?B?Y29uZmlybTI4NTk5NTZBX1kxNzctLS1KTENQQ0I=?= X-Hs-Format: 2 X-Msg-Context: HS-1-127141-1978783634-5878678303 X-Hs-Cid: 75030 X-Report-Abuse: Please forward a copy of this message, including all headers, to abuse@helpscout.net In-Reply-To: <9BF936EA-F7FA-4375-AE9A-483F966C25CA@tessol-inc.com> References: <9BF936EA-F7FA-4375-AE9A-483F966C25CA@tessol-inc.com> Message-Id: X-Msg-Timestamp: 2022-08-17T03:23:36+00:00 Date: Wed, 17 Aug 2022 03:23:36 +0000 Content-Type: multipart/alternative; boundary="=_f8ca54ed5fe9e257de41978c4a98d786" MIME-Version: 1.0 X-Spam-Status: No, score=-0.7 X-Spam-Score: -6 X-Spam-Bar: / X-Spam-Flag: NO --=_f8ca54ed5fe9e257de41978c4a98d786 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable -- Please reply above this line --=0A=0A=0A =0A=0A=09Hi Sir= or Madam, =0A=0A=09Thank you for your reply. =0A=0A=09We have activated= the replace function for you. You can click the=0A"replace" button on t= he website and re-upload your new file. =0A=0A=09And we also attached a= picture below of how to replace Gerber file on=0Athe website. Hope it h= elps. =0A=0A=09If there are any other issues, we will keep you informed.= =0A=0A=09Best regards, =0A=0A=09Myles =0A=0A=09=EF=BB=BF . =0A=0A=0A= =09=09 Zoe Lee =0A=0A=09=09 Web: =0A =09=09 JLCPCB.COM [1] =C2=A0 =0A=0A= =09=09 Email: =0A zoe@jlcpcb.com [2] =0A=0AHow would you rate my reply?= =0AGreat [3] =C2=A0=C2=A0 Okay [4] =C2=A0=C2=A0 Not Good [5]=0A=0A=0ALin= ks:=0A------=0A[1] http://JLCPCB.COM=0A[2] mailto:{%user.email%25=0A[3]= =0Ahttps://secure.helpscout.net/satisfaction/309380176/record/5878678303= /1/=0A[4]=0Ahttps://secure.helpscout.net/satisfaction/309380176/record/5= 878678303/2/=0A[5]=0Ahttps://secure.helpscout.net/satisfaction/309380176= /record/5878678303/3/=0A=0A =0A = =0A =0A =0A = =0A =0A =0A = =0A =0A > On Wed, Aug 17, 2022 at 11:13= AM HKT, Craig Andrews <craig.andrews@tessol-inc.com> wrote:=0A>= =0A> I have found the original production file. Please allow me to uplo= ad=0A> it.=0A> Thank you=0A> =0A> =0A>> On Wed, Aug 17, 2022 at 10:39 AM= HKT, JLCPCB Support <support@jlcpcb.com> wrote:=0A>>=0A>>=0A>>=0A= >> Hello Craig,=0A>>=0A>> Thank you for your support.=0A>>=0A>> Since we= cannot check the rar file in the system.=0A>>=0A>> If Y23-2859956A the= same as Y177-2859956A, could you please choose=0A>> one option as follo= ws?=0A>>=0A>> (1) We cancel Y177-2859956A with a refund, then you can re= order Y23=0A>> combine with your original batch W202208140350497=0A>>=0A= >> Please check the below picture if you use this way.=0A>>=0A>> (2) Rev= ise the file for Y177-2859956A=0A>>=0A>> Your early reply will be highly= appreciated!=0A>>=0A>> Thank you so much!=0A>>=0A>> Myles=0A>>=0A>> .= =0A>>=0A>>=0A>> Zoe Lee=0A>>=0A>> Web:=0A>> JLCPCB.COM [1] =C2=A0=0A>>= =0A>> Email:=0A>> zoe@jlcpcb.com [2]=0A>>=0A>>=0A>>=0A>> Links:=0A>> ---= ---=0A>> [1] http://JLCPCB.COM=0A>> [2] mailto:{%user.email%25=0A>>=0A>>= =0A>>=0A>>> On Wed, Aug 17, 2022 at 12:00 AM HKT, Craig Andrews <crai= g.andrews@tessol-inc.com> wrote:=0A>>>=0A>>> Myles,=0A>>>=0A>>> hello= again. it appears that the ability to download the production=0A>>> fil= e disappears after some amount of time or maybe a website revision.=0A>>= > I have downloaded the files before, but that option is not there now= =0A>>> for this board.=0A>>>=0A>>> however, it did let me "reorder" that= board and add it to the current=0A>>> order so it must have used the ol= d production files for that. can you=0A>>> see that? it is listed as an= add on board that is awaiting payment.=0A>>>=0A>>> I do have in my old= downloads a rar file that says it is the=0A>>> production file that I c= an upload as a replacement, but I am not=0A>>> positive that it is the c= orrect file. or I can email that rar to you.=0A>>>=0A>>> thank you for y= our help=0A>>>=0A>>> craig=0A>>>=0A>>>=0A>>>=0A>>>=0A>>>> On Tue, Aug 16= , 2022 at 6:14 PM HKT, JLCPCB Support <support@jlcpcb.com> wrote:= =0A>>>>=0A>>>>=0A>>>>=0A>>>> Hello Craig,=0A>>>>=0A>>>> Thank you for yo= ur confirmation.=0A>>>>=0A>>>> Is Y23-2859956A the same as Y177-2859956A= ?=0A>>>>=0A>>>> If they are the same, you can download the OK file(produ= ction file)=0A>>>> on the website and replace the file to meet the minim= um tracing=0A>>>> spacing.=0A>>>>=0A>>>> We put the pictures of how to d= ownload production file on the website=0A>>>> in attachment. Hope it hel= ps.=0A>>>>=0A>>>> Best regards,=0A>>>>=0A>>>> Myles=0A>>>>=0A>>>> .=0A>>= >>=0A>>>>=0A>>>> Zoe Lee=0A>>>>=0A>>>> Web:=0A>>>> JLCPCB.COM [1] =C2=A0= =0A>>>>=0A>>>> Email:=0A>>>> zoe@jlcpcb.com [2]=0A>>>>=0A>>>>=0A>>>>=0A>= >>> Links:=0A>>>> ------=0A>>>> [1] http://JLCPCB.COM=0A>>>> [2] mailto:= {%user.email%25=0A>>>>=0A>>>>=0A>>>>=0A>>>>> On Mon, Aug 15, 2022 at 11:= 36 PM HKT, Craig Andrews <craig.andrews@tessol-inc.com> wrote:=0A>= >>>>=0A>>>>> hi,=0A>>>>>=0A>>>>> here is one order for this board. thank= you=0A>>>>>=0A>>>>> PCB Prototype=0A>>>>>=0A>>>>> Order #: [url=3Djavas= cript:void(0);]Y23-2859956A=0A>>>>>=0A>>>>> Build Time: 48=0A>>>>>=0A>>>= >> 25 pcs$20.40=0A>>>>>=0A>>>>> [url=3Djavascript:void(0);]Product Detai= ls=0A>>>>>=0A>>>>> SBC Backplane v1.0(Reorder)_Y23=0A>>>>>=0A>>>>> [url= =3Djavascript:void(0);]Production Completed=0A>>>>>=0A>>>>>=0A>>>>>> On= Mon, Aug 15, 2022 at 3:22 PM HKT, JLCPCB Support <support@jlcpcb.com= > wrote:=0A>>>>>>=0A>>>>>>=0A>>>>>>=0A>>>>>> Hello Craig,=0A>>>>>>=0A= >>>>>> =EF=BB=BF=EF=BB=BFMany thanks for your kind response!=0A>>>>>>=0A= >>>>>> Could you please provide us the previous order number, which is s= ame=0A>>>>>> as the current ones?=0A>>>>>>=0A>>>>>> Then we can check it= for you, if okay, we will try to proceed these=0A>>>>>> orders as the p= revious ones.=0A>>>>>>=0A>>>>>> Possibly in this way, will be much more= smoother for both you and our=0A>>>>>> production.=0A>>>>>>=0A>>>>>> By= the way, maybe you do not need to re-design the file.=0A>>>>>>=0A>>>>>>= Hope for your earliest feedback if available.=0A>>>>>>=0A>>>>>> Best re= gards.=0A>>>>>>=0A>>>>>> Alisa Chen .=0A>>>>>>=0A>>>>>>=0A>>>>>> Zoe L= ee=0A>>>>>>=0A>>>>>> Web:=0A>>>>>> JLCPCB.COM [1] =C2=A0=0A>>>>>>=0A>>>>= >> Email:=0A>>>>>> zoe@jlcpcb.com [2]=0A>>>>>>=0A>>>>>>=0A>>>>>>=0A>>>>>= > Links:=0A>>>>>> ------=0A>>>>>> [1] http://JLCPCB.COM=0A>>>>>> [2] mai= lto:{%user.email%25=0A>>>>>>=0A>>>>>>=0A>>>>>>=0A>>>>>>> On Mon, Aug 15,= 2022 at 1:04 AM HKT, Craig Andrews <craig.andrews@tessol-inc.com>= wrote:=0A>>>>>>>=0A>>>>>>> Hello again,=0A>>>>>>>=0A>>>>>>> this is a l= ittle bit of a problem on our end. we have just been=0A>>>>>>> reorderin= g the same board using the "reorder" option on your site and=0A>>>>>>> u= nfortunately this board was created with a legacy product that we=0A>>>>= >>> have not used in a few years. we will need to recreate the board fro= m=0A>>>>>>> scratch to make any changes or corrections.=0A>>>>>>>=0A>>>>= >>> can you see why this has passed review all the times before and=0A>>= >>>>> possibly push whatever is needed to get it past this time again un= til=0A>>>>>>> we can recreate the board and make new files?=0A>>>>>>>=0A= >>>>>>> otherwise we will need to cancel this off the order I think sinc= e it=0A>>>>>>> will be a while before we can remake the design from scra= tch.=0A>>>>>>>=0A>>>>>>> regards=0A>>>>>>>=0A>>>>>>> craig=0A>>>>>>>=0A>= >>>>>>=0A>>>>>>>> On Mon, Aug 15, 2022 at 12:16 AM HKT, Craig Andrews &l= t;craig.andrews@tessol-inc.com> wrote:=0A>>>>>>>>=0A>>>>>>>> thank yo= u. that is odd because this is a reorder and the problem must=0A>>>>>>>>= have been there through the last several orders. I will correct and=0A>= >>>>>>> reupload.=0A>>>>>>>>=0A>>>>>>>> thanks=0A>>>>>>>>=0A>>>>>>>> cra= ig=0A>>>>>>>>=0A>>>>>>>>=0A>>>>>>>>> On Sun, Aug 14, 2022 at 11:11 PM HK= T, JLCPCB Support <support@jlcpcb.com> wrote:=0A>>>>>>>>>=0A>>>>>>= >>>=0A>>>>>>>>>=0A>>>>>>>>> Hi Sir or madam,=0A>>>>>>>>>=0A>>>>>>>>> Wel= l got your order with many thanks~=0A>>>>>>>>>=0A>>>>>>>>> Sorry to both= er you, but there is an issue that we want to confirm=0A>>>>>>>>> with y= ou before proceeding.=0A>>>>>>>>>=0A>>>>>>>>> As shown below, some trace= spacing is only 0.07mm, smaller then the=0A>>>>>>>>> minimum 0.127mm.= =0A>>>>>>>>>=0A>>>>>>>>> Sorry that we cannot make it.=0A>>>>>>>>>=0A>>>= >>>>>> We have opened the replace file access for you.=0A>>>>>>>>>=0A>>>= >>>>>> Please kindly replace file on order history.=0A>>>>>>>>>=0A>>>>>>= >>> Your early reply will be highly appreciated!=0A>>>>>>>>>=0A>>>>>>>>>= Thank you so much!=0A>>>>>>>>>=0A>>>>>>>>> .=0A>>>>>>>>>=0A>>>>>>>>>=0A= >>>>>>>>> Susie long=0A>>>>>>>>>=0A>>>>>>>>> Web:=0A>>>>>>>>> JLCPCB.COM= [1] =C2=A0=0A>>>>>>>>>=0A>>>>>>>>> Email:=0A>>>>>>>>> susie@jlcpcb.com= [2]=0A>>>>>>>>>=0A>>>>>>>>>=0A>>>>>>>>>=0A>>>>>>>>> Links:=0A>>>>>>>>>= ------=0A>>>>>>>>> [1] http://JLCPCB.COM=0A>>>>>>>>> [2] mailto:{%user.= email%25=0A>>>>>>>>>=0A>>>>>>>>>=0A>>>>>>>>>=0A>>>>>>>>>=0A>>>>>>>>=0A>>= >>>>>=0A>>>>>>=0A>>>>>=0A>>>>=0A>>>=0A>>=0A> =0A --=_f8ca54ed5fe9e257de41978c4a98d786 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0A=0A =0A=0A=0A
=0A
=0A = =0A
=0A

= Hi Sir or Madam,

=0A

=0A

Thank you for your reply.

=0A=

=0A

We have activated the replace function for you. You can= click the "replace" button on the website and re-upload your new file.<= /p>=0A

And we also attached a picture below of how to replace Gerber= file on the website. Hope it helps.

=0A

=0A

If there are= any other issues, we will keep you informed.

=0A

=0A

Best= regards,

=0A

=0A

Myles

=0A

=EF=BB=BF

=0A
=0A
=0A .=0A
=0A

=0A
3D"https://d33v4339jhl8k0.cloudfront.net/users/==0A= =0A=0A=09=0A=0A=09=0A=0A=09=0A
=0A=09= =09Zoe Lee=0A=09
=0A=09
=0A=09=0A=09=09
=0A=09= =09Web:=0A=09= =0A=09=09JLCPCB.COM =0A=C2=A0= =0A=09
=0A=09=09Email:=0A=09=0A= =09=09zoe@jlcpcb.com=0A= =09=09


How would you rate my rep= ly?
Great =C2=A0=C2=A0 Okay =C2=A0=C2=A0 Not Good
=0A =0A {#HS:1978783634-6647= 35#}=0A 3D""/
=0A
=0A=0A=
=0A = = =
=0A=09On Wed, Aug 17, 2022 at 11:13 AM H= KT, Craig Andrews <craig.andrews@tessol-inc.com> wrote:=0A=0A
=0A
I have found the original= production file. Please allow me to upload it.
=0AThank you
=0A=
=0A
=0A=09On Wed, Aug 17, 2022 at 10:39= AM HKT, JLCPCB Support <support@jlcpcb.com> wrote:=0A=0A
=0A
Your early reply= will be highly appreciated!

=0A

=0A

Thank you so much!

=0A

=0A

Myles

=0A

=0A

=0A

=0A
=0A
=0A .=0A
=0A

=0A
3D"https://d33v4339jhl8k0.cloudfront.net/users/280795.29==0A=0A=0A=09=0A=0A=09= =0A=0A=09= =0A
=0A=09=09Zoe Lee= =0A=09
=0A=09
= =0A=09=0A=09=09
=0A=09=09Web:=0A= =09=0A=09=09JLCPCB.COM =0A=C2=A0=0A=09
=0A=09=09Email:=0A=09=0A=09=09zoe@jlcpcb.com=0A=09=09
=0A
=0A=09On Wed, Aug 17, 20= 22 at 12:00 AM HKT, Craig Andrews <craig.andrews@tessol-inc.com> w= rote:=0A
=0A <= div style=3D"font-family:sans-serif;">=0A
Myles,
= =0A
=0Ahello again. it appears that the ability to download the produ= ction file disappears after some amount of time or maybe a website revis= ion. I have downloaded the files before, but that option is not there no= w for this board.
=0A
=0Ahowever, it did let me "reorder" that boa= rd and add it to the current order so it must have used the old producti= on files for that. can you see that? it is listed as an add on board tha= t is awaiting payment.
=0A
=0AI do have in my old downloads a rar= file that says it is the production file that I can upload as a replace= ment, but I am not positive that it is the correct file. or I can email= that rar to you.
=0A
=0Athank you for your help
=0A
=0Acrai= g
=0A
=0A3D"image001.png@01D8B14E.968FEDD0"/
=0A =
=0A
=0A=09On Tue, Aug 16, 2022 at 6:14 PM HKT,= JLCPCB Support <support@jlcpcb.com> wrote:=0A
=0A
=0A
=0A

= Hello Craig,

=0A


=0A

Thank you for your confirmation.=0A


=0A

Is Y23-2859956A the same as Y177-2859956A?

= =0A


=0A

If they are the same, you can download the OK file= (production file) on the website and replace the file to meet the minimu= m tracing spacing.

=0A


=0A

We put the pictures of how t= o download production file on the website in attachment. Hope it helps.<= /p>=0A


=0A

Best regards,

=0A


=0A

Myles=0A

=0A

=0A
=0A<= div style=3D"display:none;">=0A .=0A
=0A

=0A 3D"https://d33v4339jhl8k0.cloudfront.==0A=0A=09=0A<= tr>=0A=0A=09=0A
=0A= =09
=0A=09=0A=09=09
=0A=09=09JLCPCB.COM =0A= =C2=A0=0A=09
=0A=09=09Email:=0A=09=0A=09=09zoe@jlcpcb.com= =0A=09=09
=0A =
=0A= =09On Mon, Aug 15, 2022 at 11:36 PM HKT, Craig Andrews <craig.andrews= @tessol-inc.com> wrote:=0A
=0A
=0A =
hi,
=0A
=0Ahere is one order for this board. thank you=
=0A
=0APCB Prototype
=0A
=0AOrder #: [url=3Djavascript:void= (0);]Y23-2859956A
=0A
=0ABuild Time: 48
=0A
=0A25 pcs$20.40<= br>=0A
=0A[url=3Djavascript:void(0);]Product Details
=0A
=0ASBC= Backplane v1.0(Reorder)_Y23
=0A
=0A[url=3Djavascript:void(0);]Pro= duction Completed
=0A
=0A =
=0A=09On= Mon, Aug 15, 2022 at 3:22 PM HKT, JLCPCB Support <support@jlcpcb.com= > wrote:=0A
= =0A
=0A
=0A

Hel= lo Craig,

=0A


=0A

=EF=BB=BF=EF=BB=BFMany thanks for your kind response!

=0A <= p>Could you please provide us the previ= ous order number, which is same as the current ones?

=0A

Then we can check it for you, if okay, we= will try to proceed these orders as the previous ones.

=0A Possibly in this way, will be much mor= e smoother for both you and our production.

=0A

By the way, maybe you do not need to re-design the= file.

=0A

Hope for your e= arliest feedback if available.

=0A

Best regards.

=0A

Alisa Chen

=0A
=0A
=0A .=0A<= /div>=0A

=0A
3D==0A=09=09Zoe Lee=0A=09=0A= =0A=09=0A=0A=09=0A=09=0A=09=09=0A=0A=09=09Web:=0A=09=0A=09=0A=09=09JLCPCB.COM =0A=C2=A0=0A=09=0A=0A=09=09E= mail:=0A=09=0A=09=0A=09=09zoe@jlcpcb.com=0A=09=09
=0A=0A
=0A=09On Mon, Aug 15, 2022 at 1:04 AM HKT,= Craig Andrews <craig.andrews@tessol-inc.com> wrote:=0A=0A
=0A
Hello again,
=0A
=0Athi= s is a little bit of a problem on our end. we have just been reordering= the same board using the "reorder" option on your site and unfortunatel= y this board was created with a legacy product that we have not used in= a few years. we will need to recreate the board from scratch to make an= y changes or corrections.
=0A
=0Acan you see why this has passed r= eview all the times before and possibly push whatever is needed to get i= t past this time again until we can recreate the board and make new file= s?
=0A
=0Aotherwise we will need to cancel this off the order I th= ink since it will be a while before we can remake the design from scratc= h.
=0A
=0Aregards
=0A
=0Acraig
=0A
=0A =
=0A=09On Mon, Aug 15, 2022 at 12:16 AM HKT, Craig Andrew= s <craig.andrews@tessol-inc.com> wrote:=0A
=0A
=0A
thank you. that is odd because this is a r= eorder and the problem must have been there through the last several ord= ers. I will correct and reupload.
=0A
=0Athanks
=0A
=0Acraig=
=0A
=0A
=0A=09On Sun, Aug 14, 2022= at 11:11 PM HKT, JLCPCB Support <support@jlcpcb.com> wrote:=0A=0A
=0A
=0A

Hi Sir or madam,

=0A

Well got your order with m= any thanks~

=0A


=0A

Sorry= to bother you, but there is an issue that we want to confirm with you b= efore proceeding.

=0A


=0A

As shown below, some trace spacing is only 0.07mm, smaller then= the minimum 0.127mm.

=0A

Sor= ry that we cannot make it.

=0A


=0A

We have opened the replace file access for you.

=0A

Please kindly replace file on order history.

=0A


<= /p>=0A

Your early reply will be highly= appreciated!

=0A


=0A

Thank you so much!

=0A

=

=0A

=0A
= =0A
=0A .=0A
=0A

=0A =
3D"https://d33v4339jhl8k0.cloudf==0A=0A=0A=09= =0A=0A=09=0A=0A=09=0A=09=09susie@jlcp= cb.com=0A=09=09
=0A
=0A=09=09Susie long=0A=09
=0A=09
=0A=09=0A=09=09
=0A=09=09Web:=0A=09=0A=09=09JLCPCB.CO= M =0A=C2=A0=0A=09
=0A=09=09Email:=0A=09
=0A =
=0A
=0A=0A
=0A
=0A=0A=0A
=0A
=0A
=0A=0A
= =0A
=0A
=0A=0A
=0A
= =0A
=0A=0A
=0A
=0A=0A=0A<= /div>=0A
=0A=0A=0A
=0A =0A=0A=0A
=0A
=0A=0A= =0A
=0A=0A=0A=0A --=_f8ca54ed5fe9e257de41978c4a98d786--